oviex

Support automation that keeps every issue on track

Clients report problems where they already talk. These automations turn those messages into tracked tickets, keep everyone updated and make sure nothing is missed.

Problems we solve
  • Bugs reported in chat are lost or logged late
  • Clients keep asking for status updates
  • The same issue is filed many times
  • Urgent tickets miss their deadline

Questions teams ask us

Do we have to change our support tools?

No. We automate around the chat, ticketing and helpdesk tools you already use.

Can one setup include several of these automations?

Yes. Most teams start with the bug-to-ticket bot and status sync together, then add triage and SLA alerts.

How long does setup take?

Most single automations go live in one to three weeks, depending on your tools and approvals.

Not sure which one fits? Ask us on a call.

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