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Automations

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Support automation

Every new ticket, sorted before anyone opens it.

AI checks each new ticket for duplicates, sets its priority and assigns it to the team that owns that part of the product.

Book a free 30-min callSetup from $470₹35,000

The same bug, filed five times. Automated ticket triage sorts it out.

The same bug is filed five times by different people. Tickets land with the wrong team and wait days to be reassigned. Leads spend their mornings sorting the backlog instead of fixing things.

How it works

New tickets are checked for duplicates, prioritised and assigned to the right team automatically.
  1. 1New ticket arrivesFrom a form, email, chat or your tracker.
  2. 2Duplicates checkedSimilar open tickets are found and linked.
  3. 3Priority and owner setBased on impact, component and your rules.
  4. 4Team is notifiedThe right squad gets it, with a summary.
New ticket · Example
FS
Form submissionPayment page shows error after clicking Pay
Similar to PAY-311 (open). Linked.
PAY-311Linear · Example
Payment error after clicking Pay (3 reports)
  • Urgent
  • Payments squad
  • 3 duplicates linked
TriageIn progress

What's included

  • Duplicate detectionMatching tickets are linked so one fix closes all reports.
  • Consistent priorityYour rules for severity, applied the same way every time.
  • Routing by componentPayments bugs go to payments, mobile bugs to mobile.
  • Clean summariesEach ticket gets a short summary the developer can act on.
  • Human overrideLeads can correct any decision and the rules improve.
  • Weekly triage reportVolume by area and repeat issues, sent to the lead.
Works with
  • Jira
  • Linear
  • GitHub
  • ClickUp
  • Slack

Live in your workspace in four steps

  1. Discovery callWe understand how the work happens today.
  2. DesignWe agree on channels, rules and approvals.
  3. Build and testSet up on your tools and tested with real examples.
  4. Go liveHandover, a short training video and ongoing care.

FAQs

How does it decide which team owns a ticket?

During setup we map your components, labels and keywords to teams. The AI uses that map plus the ticket text, and leads can override any assignment.

Will it close tickets automatically?

No. It links likely duplicates and leaves the decision to close with your team, unless you ask for automatic closing on exact matches.

Does it work on our existing backlog?

Yes. We can run it once over open tickets to find duplicates and fill in missing priorities, then keep it running on new tickets.

Ticket triage and duplicate finder for your team, live in weeks

  • Setup from $470₹35,000
  • 60 days of free bug-fix support after go-live
  • Monthly care plan available
Book a free call