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Support automation

Stop answering "any update?"

Every time a ticket moves, the client sees it in the same Slack thread, Teams chat or WhatsApp conversation where they reported the issue.

Book a free 30-min callSetup from $330₹25,000

Clients hear nothing until it's fixed. Client ticket status updates keep them in the loop.

Clients report an issue and then hear nothing until it is fixed. Account managers spend hours checking Jira and replying to status questions. Updates are late, and clients feel ignored.

How it works

Ticket updates are posted back to the Slack thread or WhatsApp chat where the issue was reported.
  1. 1Ticket changesA developer moves a ticket to In progress, Fixed or Deployed.
  2. 2Update is writtenAI turns the change into a short, client-friendly message.
  3. 3Posted where it startedThe message lands in the original thread or chat.
  4. 4Client is in the loopNo chasing, no status calls, no copy-paste.
Jira · SHOP-482 · Example
SC
Status changeIn progress → Deployed to production
Update#client-acme thread · Example
Good news: the iPhone checkout fix is live. Please try again and tell us if anything looks off.
  • Deployed
  • Posted automatically
ReportedFixed

What's included

  • Client-friendly wordingTechnical status becomes a clear sentence your client understands.
  • You choose what is sharedOnly the statuses you pick are posted. Internal notes stay internal.
  • Works across channelsSlack, Microsoft Teams, WhatsApp or email.
  • One thread per issueEvery update stays with the original report, so history is easy to follow.
  • Fewer status callsAccount managers stop copying updates by hand.
  • Works with your trackerJira, Linear, ClickUp and GitHub Issues.
Works with
  • Jira
  • Linear
  • ClickUp
  • GitHub
  • Slack
  • Microsoft Teams
  • WhatsApp Business

Live in your workspace in four steps

  1. Discovery callWe understand how the work happens today.
  2. DesignWe agree on channels, rules and approvals.
  3. Build and testSet up on your tools and tested with real examples.
  4. Go liveHandover, a short training video and ongoing care.

FAQs

Will clients see our internal comments?

No. Only status changes you choose, written as a short message, are shared. Comments and internal fields are never posted.

Can it work for tickets that were not created from Slack?

Yes. We can link a ticket to a client channel by project or label, so updates reach the right client even if the ticket was created in Jira.

Do we need the Slack bug-to-ticket bot as well?

No, it works on its own. The two work best together, because each reported bug automatically gets its own update thread.

Two-way ticket status sync for your team, live in weeks

  • Setup from $330₹25,000
  • 60 days of free bug-fix support after go-live
  • Monthly care plan available
Book a free call